Refund Policy

Last updated: June 2025

Eligibility

Refunds are available in these situations:

• The seller has not delivered within the stated delivery time.
• The item delivered does not match the listing description.
• The seller agrees to a cancellation.

How to Request a Refund

1. Go to your order in the dashboard.
2. Click "Request Cancellation" or "Open Dispute".
3. Provide a reason and any supporting evidence.

Processing Time

Approved refunds are processed within 5-7 business days and returned to the original payment method.

Non-Refundable Items

• Digital codes that have been revealed or redeemed.
• Services that have been fully delivered (e.g., boosting completed).
• Orders cancelled after delivery confirmation by the buyer.

Disputes

If you and the seller cannot agree, open a dispute through our Mediation Center and our team will make a fair determination.